We endeavour to provide the best possible quality products, however there are times when it is out of our control, please check your order carefully on opening. If you are not satisfied with your order, we are happy to exchange it for you or refund the purchase price as long as the following conditions are met:
  • Notify us within 7 working days to receive approval to return
  • Return the item in unopened original packaging (return shipping cost is your responsibility)
  • Copy of original invoice/ proof of purchase to be provided.
  • Please note if it’s a change of mind you will need to pay the return postage

Damage and defects

We wrap and protect your items to the best of our ability. However, if your item is damaged during shipping, please contact us as soon as possible to advise us of the nature and extent of damage. We may require photos of damaged items

Fidgets: Please be aware that fidgets are not toys, but useful tools that can aid in anxiety relief and concentration. Fidgets are not indestructible, and for this reason, we cannot issue a refund or offer a return on these items due to misuse, general wear and tear, or breakage by the user.

Chew Products/Necklaces: People have varying levels of chew strength which can impact the life of these products. we cannot issue a refund for breakages of these products for this reason.

Squishy/Stretchy Items: These items will not last forever, they may last a day, they may last a year. Squishy items, particularly some items in our “Balls” range, are not indestructible. They may split/burst. We do not recommend these products for use if the person likes to chew/bite. We cannot issue a refund or offer a return on these items.

No warranty/refund/return is offered or provided unless faulty/damaged upon first opening.

Products must be used in accordance to instructions, by children of an appropriate age for the product, and under adult supervision.

Fun Ability will not accept any responsibility for unsuitable use of any product, including but not limited to, misuse against instructions/intended use or lack of adult supervision.